At Ingrid, we help retailers turn delivery into a competitive advantage. Our platform connects merchants, carriers, and consumers to create smarter delivery experiences — improving conversion, reducing friction, and building stronger customer loyalty. We work with some of the most well-known retail brands in Europe, and we’re on a mission to create a better delivery experience for everyone.

We’re now looking for a Senior Customer Success Manager to join our team.

This is a role for someone who thrives in strategic customer partnerships, knows how to turn insight into action, and enjoys working closely with senior stakeholders to drive measurable value. You will own relationships with key and complex customers, helping them realize long-term impact from working with Ingrid while also influencing our internal priorities through customer insight.

About the role

As a Senior Customer Success Manager at Ingrid, you will act as a strategic partner to some of our most important customers. You will lead executive-level conversations, define success plans, support renewal and growth opportunities, and ensure customers see clear business value from their partnership with us.

You will also play an important role internally — shaping how we work, mentoring others in the team, and contributing to continuous improvement across Customer Success.

What you will do

• Own and develop relationships with key, strategic, or complex customer accounts

• Partner with senior customer stakeholders to define goals, success metrics, and long-term value plans

• Lead strategic conversations that connect Ingrid’s product and capabilities to customer business outcomes

• Drive retention, renewal, and expansion planning together with Sales

• Use structured customer insights and data to influence internal priorities and decision-making

• Act as a trusted advisor to customers, helping them optimize delivery as a driver of performance and growth

• Contribute to team development, scalable ways of working, and continuous improvement initiatives

• Build customer advocacy through references, case studies, and industry-facing storytelling where relevant
  

We think you will thrive in this role if you have

• Strong experience in Customer Success, Account Management, or a similar customer-facing strategic role

• Experience in logistics, ecommerce, delivery, or retail tech

• Experience managing complex or high-value accounts with multiple stakeholders

• Confidence working with senior decision-makers and leading executive-level conversations

• Strong commercial understanding and the ability to connect product adoption to business value, retention, and growth

• A structured and data-driven way of working, with the ability to use insights to influence decisions

• A proactive mindset and the ability to work independently in ambiguous or complex environments
  

What success looks like in this role

• You build trusted, strategic relationships with key customers

• You help customers realize measurable value and long-term impact from Ingrid

• You contribute to strong retention and growth across your account portfolio

• You bring back insights that help Ingrid improve its product, priorities, and ways of working

• You raise the bar for the wider Customer Success team through mentorship, thought leadership, and collaboration

Why join Ingrid?

At Ingrid, you’ll join a company where collaboration, curiosity, and impact matter. We care deeply about the people we work with, and we believe the best results come from brave thinking, strong teamwork, and a shared ambition to create the future of delivery.

You’ll be part of an international team working closely with customers and colleagues across functions, with real opportunity to shape both the customer experience and how we grow as a company.