At Ingrid, we’re on a mission to solve one of the biggest challenges in global e-commerce: creating the world’s best delivery experiences. Since 2015, our SaaS platform has helped merchants improve online shopping for millions of consumers by offering smarter, more flexible delivery options. E-commerce is growing rapidly all over the world, and Ingrid is the key to success. We are in an expansive phase and want to develop our team with new skills. If you are curious to join a fast-paced and agile work environment with high ambition, apply now!

Now we’re growing our Customer Love team and looking for a First Line Support Specialist who wants to make a real impact on the customer experience.

In this role you will :

• Be the first point of contact for new and existing customers via chat, email and phone.

• Troubleshoot reported issues and solve cases, escalating to second line or product teams when needed.

• Collaborate closely with colleagues across Implementation, Product and Operations.

• Ensure smooth daily operations by monitoring performance and suggesting improvements.

• Jump on calls with customers to guide them until their issue is fully resolved.

• Continuously learn about our platform and share knowledge within the team.

What we're looking for:

• Experience working directly with customers (support, service, or sales)

• Fluent in English (Swedish or Polish a plus)

• Strong problem-solving skills and a service-minded, proactive approach

• Curious and collaborative — you enjoy teamwork and a “show me how” mindset

• Ability to investigate complex issues, connect how systems interact, and explain technical concepts clearly

• Drive to continuously learn and improve

• Bonus: experience in e-commerce, logistics, or SaaS support

• Bonus: technical exposure (e.g. REST APIs or coding)

• Bonus: experience writing or maintaining support documentation

What we offer:

• A flexible and informal work environment where your ideas matter.

• The opportunity to develop your skills and grow with a fast-scaling company.

• Annual professional development budget.

• Support from experienced and collaborative team members.

• Great teamwork in a highly ambitious startup culture.

• Offices in Stockholm (HQ) and Wroclaw, with hybrid/remote opportunities.

A Culture You’ll Thrive In:

• Trust & Growth: A values-driven environment where you're empowered to do meaningful work.

• Embrace Challenges: We see every obstacle as a chance to learn, grow, and innovate.

• Always Improving: Excellence is our standard. We refine constantly, never settle.

• Healthy Balance: Flexible hours, remote options, and generous vacation to support life outside of work.

• Team & Community: From brown bags to team events, we foster connection and authenticity.

• Well-being Support: Wellness allowance for your physical and mental health.

• Future Security: Occupational pension plan for long-term peace of mind.

Ready to join?

We are reviewing applications on a rolling basis, so don’t wait – apply today!