Ingrid Delivery Platform connects merchants, carriers, and consumers to create a better shopping experience for everyone. We aim for the highest merchant credibility and exceptional consumer convenience. By integrating Ingrid’s products, brands are able to improve online shopping and delivery experience for all consumers.

Customer Support Engineer
At Ingrid, we believe that Customer Success begins with incredible people.
Ingrid is currently looking for a customer-focused, highly technical Customer Support Engineer to join our growing Customer Success team in Poland. We are looking for someone who can fill the role of a technical person that helps our customers, but also understands the engineering side. Someone who helps customers get past any technical hurdles in the pre-sales and post-sales stages. Someone who acts as the bridge between Engineering and Ingrid's customers.

We are looking for creative, critical thinking individuals with a tenacious love for problem solving. If you are thinking “I love to code, but I really want to be doing more than just that. I like people, and I want to help people" then this job is definitely perfect for you. To be successful in this role, we believe that you have a technical background and experience in customer success. You are motivated to join a fast-paced company where the job is characterized by operating at a rapid pace with high intensity and frequent change.

Requirements

• 2-4 years of experience in customer support with technical products, in QA, data engineering, or other service-oriented customer-facing role
• Experience of working directly with external customers via email, chat, phone, or video
• Strong debugging skills and basic programming experience
• Experience in writing and maintaining support documentation
• Ability to understand API technical documentation
• Self-motivated, eager to learn, and continually learn best practices
• You work well and communicate seamlessly with remote team members
• Fluent in English and outstanding verbal and written communication skills

Responsibilities

• Resolve complex technical customer issues effectively and in a timely manner
• Participate in product implementation and technical onboarding of customers
• Investigate technical issues (SQL, cloud-based infrastructure, and other technical related issues) to smoothly resolve customers issues and help the engineering team with bugs finding and fixing
• Analyze inquiries, learn quickly, contribute to documentation and playbooks, collaborate with product teams to improve the product based on customer feedback and customer cases
• Continuously help us improve our current work processes and build up our knowledge base

What you can expect from Ingrid

• World-class tech solutions, but we are always service-oriented, confident, yet humble and helpful
• Great teamwork at a highly ambitious scale-up
• Flexible and remote cooperation in a informal atmosphere´
• The opportunity to develop your skills and gain experience by working with strong international brands on innovative projects
• We respect each other, we communicate clearly and we hold each other accountable. We are there for each other and we have a lot of fun

You have the chance to join a scale-up company just beginning to challenge big issues globally. Come join us!