Who we are

Ingrid is a leading-edge Swedish SaaS innovator transforming the e-commerce landscape with our advanced delivery experience platform. From product discovery to potential consumer returns, Ingrid covers the full customer journey. Our mission is to connect retailers, carriers, and consumers to create a better shopping experience for everyone. For online shoppers, that means optimized delivery options during checkout, package tracking from the moment they place an online order, and easy returns. For retailers, it means maximizing shipping revenue, streamlining operations, and building more customer loyalty. At Ingrid we have a vibrant, cooperative work culture, we champion progressive thinking and we acknowledge achievements with genuine enthusiasm.

About the role
As a Customer Success Manager, you're not just a point of contact—you're the guiding light for your client portfolio. Reporting directly to the Head of Customer Success and based in vibrant Stockholm, you'll be at the heart of our dynamic team, collaborating with your team mates across both Sweden and Poland.

Your role is more than just providing solutions; it's about being a trusted advisor, a strategic thinker, and a relentless advocate for our clients. You'll have the opportunity to deliver tailored insights and expert guidance, ensuring that each client's unique needs are not only met but exceeded.

But it's not just about what you do—it's about the impact you make. You'll be instrumental in shaping the success stories of our clients, driving innovation, and building lasting relationships. Your voice will be heard, your ideas valued, and your contributions celebrated.

• Manage a portfolio of clients, building strong, lasting relationships.
• Advocate for your clients, becoming their trusted advisor.
• Oversee onboarding projects and integrations.
• Champion client retention and growth.
• Provide ongoing support and best-practice e-commerce advice.

About you

• Having +3 years experience in similar roles.
• A seasoned pro with experience in digital leadership and management. A master of       understanding diverse clients and their unique challenges.
• A business whiz with strategic and tactical thinking.
• An analytical problem-solver with a creative spark.
• A self-starter with a strong individual drive.
• Fluent in Swedish with excellent written and verbal English.

What we offer:

💰 Competitive Compensation: We value your talent and offer an attractive compensation package. 

🌴 Flexible Workstyle: Multiple office locations, remote-first policy, and even the chance to work abroad! 

🤝 Collaborative Culture: Experience the power of teamwork in a high-ambition startup environment. 

💚 Global Exposure: Travel between Stockholm and Wrocław for team meet ups.

📚 Growth Opportunities: Budget dedicated to your professional development. Work with leading international brands on innovative projects, and sharpen your skills. 

🎉 Ingrid Fest: Annual company trip – last year, we explored Berlin! 

Ready to Make a Difference?

If you're passionate about e-commerce and thrive in a fast-paced environment, we want to hear from you! Apply now and join us in creating exceptional delivery experiences for the future of online shopping. We are accepting applications and reviewing them on a rolling basis.