Ingrid is hiring! Are you our new Support Specialist?

Ingrid is on a mission to solve the largest problem with global e-commerce and create the world’s best delivery experiences.

Ingrid provides consumers with a much better shopping experience through intelligent choice of delivery options and flexible last mile deliveries - on their own terms. Our key objective is to increase merchant credibility and consumer convenience. We have successfully done so since 2015. By integrating Ingrid’s SaaS-platform, e-commerce merchants are able to improve online shopping experiences for all consumers and any purchase.

E-commerce is growing rapidly all over the world, and Ingrid is the key to success. We are in an expansive phase and want to develop our team with new skills. If you are curious to join the fast-paced and agile work environment of a startup with high ambition, apply now!

In the role of Support Specialist you will:

• Act as the contact for new and existing customers
• Work closely with Ingrid’s product team to communicate product-related customer requests
• Complete troubleshooting of the reported issues and escalate where necessary
• Continually learn best practices and apply your knowledge to help Ingrid's clients
• Monitor day-to-day operations, while tracking and reporting on performance and recommending actionable improvements as necessary
• Jumping on calls with customers to help them and manage the case till it’s fully resolved
  

About you

• Use strong problem-solving skills to identify and troubleshoot technical issues and provide effective solutions to meet customer needs
• You have experience working directly with external customers via email, chat, phone, or video
• You can easily explain technical concepts to your colleagues with varying levels of technical expertise
• You have experience in writing and maintaining support documentation
• You have proactive nature and passion for service and bring a mindset of curiosity and empathy to conversation
• You have a strong desire to pick up new skills and knowledge. We are a small and growing team, and we help each other. We value “Show me how” over “That's not my job
• You work well and communicate seamlessly with remote team members
• You are fluent in English
  

What we offer

• Flexible cooperation and a unique, informal atmosphere
• The opportunity to develop your skills and gain experience by working with strong international brands on innovative projects
• Annual professional development budget
• Support from experienced team members
• Experiencing great teamwork at a highly ambitious startup
• Ingrid has offices in Stockholm, Sweden (HQ) and Wroclaw, Poland

We are accepting applications and reviewing them on a rolling basis. Don't wait, apply as soon as possible to maximise your chances. If you have any questions regarding the role, please contact Line Reinert who is responsible for the process.

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