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Customer Success Agent

Customer Success Agent

Customer Success Agent needed! Help us grow even faster by keeping our customers satisfied. Join Ingird, a e-commerce startup based in Wrocław and Stockholm.

Ingrid is hiring! We’re looking for a service minded and efficient Customer Success Agent to join our team in Wrocław, Poland

Ingrid is on a mission to solve the largest problem with global e-commerce and create the world’s best delivery experiences. 

E-commerce is growing each year by double digits. Still, deliveries are causing a lot of anxiety for consumers. Almost half of all checkouts are abandoned due to shipping related issues. At the same time, we are facing a huge technology shift in last-mile deliveries with faster fulfillment, crowdsourcing apps, predictive shipping, digital locks, drones, self-driving trucks and food delivery platforms. 

In this shift, Ingrid provides consumers with a much better shopping experience through intelligent choice of delivery options and flexible last mile deliveries - on their own terms. Our key objective is to increase merchant credibility and consumer convenience. We have successfully done so since 2015.

Now we’re looking for a Customer Success Agent to our Wrocław office.

We’re looking for someone who can help us improve our customer success rate and ensure full-time customer satisfaction. With the right support and encouragement, you will be an important member of the team building the best delivery experiences and help global and local merchant’s business development in e-commerce. Additionally, you will be relaying feedback from our customers back to the team, contributing to the improvement of our platforms.

To enjoy doing this, we’d like you to:

  • Love communicating with people - be it via email, phone, or in person
  • Go out of your way to help others and pride yourself with providing nothing but the best customer service
  • Be fluent in written and spoken English. If you know Swedish, that’s a plus
  • Be creative yet careful and always finish the tasks you’ve started
  • Create value for the customer by understanding the customer's business and the ability to guide them through possible process improvements with our services, such as our Delivery Experience Platform
  • Ability to work in a team environment
  • Have a big interest in business systems within eCommerce
  • Good communication skills and prompt follow-up on various issues
  • Proactively communicate with higher support team and consequently bring issues to closure
  • Follow issues via Customer ticketing and update the customer based on the recommended feedback from higher support team
  • You are inherently positive. Where others see problems, you see solutions and possibilities
  • You are analytical and curious about creative solutions
  • You enjoy a real challenge - such as inbox zero

Responsibilities

  • Improve the company’s ways of working and dare to try new things - we can always get better!
  • Provide our customers with rapid responses on all kinds of support issues
  • Help deliver a world class customer experience through our different channels e.g. phone, email and our helpdesk center
  • Build and maintain relationships with our customers

What you can expect from us:

  • Attractive salary - depending on skills, experience and your potential
  • Working with equipment of your own preference
  • Flexible cooperation and a unique, informal atmosphere
  • The opportunity to develop your skills and gain experience by working with strong international brands on innovative projects
  • Support from experienced team members
  • Great office in central Wrocław
  • Experiencing great team work at a highly ambitious startup

About Ingrid

Founded in Stockholm 2015 with the idea of improving e-commerce deliveries. Ingrid is a platform for merchants that wants to increase their margins and offer consumers smarter deliveries, all in one go. Today we handle 10% of the Swedish e-com market and continually expand in new markets alongside our customers. 

By aggregating the delivery options best suited for every individual order in checkout, consumers are guaranteed a better delivery experience. Simplifying the purchase process improves conversion and builds loyalty for merchants. 

Shopping online should be as simple and convenient as traditional retail used to be. We’re eliminating consumer anxiety one purchase at a time.

Join our team in Wroclaw to become part of a rapidly growing startup on a mission to sync e-commerce with life. 

Sounds interesting?

Would you like to join our team, apply via jobs.ingrid.com or send us your CV and a brief personal introduction to jobs@ingrid.com. We're reviewing applications as they come in and would like to hire the new team member as soon as possible.  

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Or, know someone who would be a perfect fit? Let them know!

Wrocław

plac Jana Pawła II 14
50-043 Wrocław Directions hello@ingrid.com +48 576 079 692

We are hiring

We’re the best at what we do and always looking to hire the best people around.

If you get a kick from fast paced team work, the mission mentality of a startup and working with all the latest technology, holla at us!

Office and culture

We currently operate from Stockholm, Sweden and Wrocław, Poland. 

Our teams thrive from a dynamic work process using the latest technology and we aim to provide any tool necessary for each coworker to reach their ambitions. We try to eliminate unnecessarily long meetings and instead focus on getting stuff done. It’s just more fun that way!

Already working at Ingrid?

Let’s recruit together and find your next colleague.

email
@ingrid.com
  • Aleksandra Sikora
  • Anders Ekman
  • Andre Sikborn Erixon
  • Angelika Bitnerowska
  • Ania Maksym
  • Daniel Czuba
  • Erik Johansson
  • Ilia Mikhailov
  • Jakub Małojło
  • Jaroslaw Furmaniak
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